Straight answers from HQ

Questions From Parents

Everything you need to know before the sleigh takes off.

Order by December 18 for US delivery before Christmas. Earlier is safer — the reindeer get busy.

Name, age, hometown, best friend, a proud moment, and one wish. The more you share, the more magical the letter.

Absolutely — each letter is individually personalized so siblings can compare without suspicion.

Our Wizarding Academy letter is an original creation — lovingly inspired by the genre, unique to Santa's Parcels.

Our 100% Smile Guarantee: if the magic misses, we refund it. No questions, no grinching.

Still curious?

We Answer Every Letter

Write to HQ any time — a real human (possibly wearing a pointy hat) will reply.